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IT Service Management Forum
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#	Item
11	Microsoft PowerPoint - ITSM_Academy_Should_You_Establish_a_SMO.ppt [Compatibility Mode] Add to Reading List Source URL: www.itsmacademy.com Language: English - Date: 2014-12-11 10:12:09 Information technology management IT service management ITIL Service desk IT Service Management Forum Book:IT Service Management
12	Secrets of a Scrum Master: Agile Practices for the Service Desk #askitsm @ITSMAcademy @ITSM_Lisa Add to Reading List Source URL: www.itsmacademy.com Language: English - Date: 2015-05-21 08:41:11 Information technology management ITIL Method engineering IT service management Project management Software development process Agile software development Scrum Service desk Incident management ISO/IEC 20000 IT Service Management Forum
13	Knowledge is Power Moving M i Data D t to t Wisdom Add to Reading List Source URL: www.itsmacademy.com Language: English - Date: 2014-12-11 10:14:30 Information technology management ITIL IT service management Configuration Management Configuration management database Book:IT Service Management IT Service Management Forum
14	W l Welcome! ! IIntegrating i FFrameworks, k SStandards Add to Reading List Source URL: www.itsmacademy.com Language: English - Date: 2014-12-11 10:14:50 Information technology management IT service management ITIL Microsoft Operations Framework ISO/IEC 20000 COBIT Corporate governance of information technology IT Service Management Forum FitSM
15	PDF Document Add to Reading List Source URL: www.businessimprovementresults.com Language: English - Date: 2015-01-03 15:43:32 Information technology management ITIL IT service management IT Service Management Forum Change management Business process management Tudor IT Process Assessment Application Services Library
16	November 1-3, 2015 Sheraton Charlotte Hotel, Charlotte, NCCharlot e Add to Reading List Source URL: www.simposium2015.com Language: English - Date: 2015-05-06 11:48:49 Crime Deception Law enforcement by country IT Service Management Forum Information technology management Frank Abagnale
17	Review of recent ITIL® studies For APMG by Rob England White Paper November 2011 Add to Reading List Source URL: www.best-management-practice.com Language: English - Date: 2011-12-09 04:50:27 Information Technology Infrastructure Library Technology IT service management Service desk Incident management ISO/IEC 20000 Configuration management database IT Service Management Forum Problem management Information technology management Project management Information technology
18	PDF Document Add to Reading List Source URL: www.itsmf.co.il Language: English - Date: 2011-06-15 07:24:29 IT service management Information Technology Infrastructure Library SMPI Staff&Line Information technology management Information technology IT Service Management Forum
19	ISO20K skills in demand from Aussie CIOs - iTnews Print Add to Reading List Source URL: www.itmasters.edu.au Language: English - Date: 2013-08-29 03:42:17 Project management Information Technology Infrastructure Library IT service management Chief financial officer ISO/IEC 20000 COBIT IT Service Management Forum Information technology management Management Information technology
20	INFOR M ATION SERVICES NE WS \| Issue 132 September 2013 ISSN: printonline) Information Services is.uwa.edu.au News Service Desk team show award-winning quality Add to Reading List Source URL: www.library.uwa.edu.au Language: English - Date: 2013-09-23 05:27:51 University of Western Australia IT Service Management Forum Project management Information Technology Infrastructure Library University of Melbourne IT service management Higher education Academia Information technology management Association of Commonwealth Universities Coalition of Urban and Metropolitan Universities

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